Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Sunday, June 28, 2015

Keep smiling if you want a job in 2015

Ironically, the more humans naively / foolishly think that they are making the world a better place through technology & the world is becoming a better place to live, the more human suffering has increased. The mantra of work-life balance is for foolish people to believe in, since it doesn't actually exist.

What's the point of such "modern" world, where people don't have any life? Work, work & more work. Both parents are working to make ends meet. As soon as kids are old enough to work, they are out earning their share, too. All the while, humans are expected to work at the same speed as machines (computers).

Most of the inspirational quotes / thoughts from rich business elite is "you gotta be driven to achieve success" & "success comes to those who relentlessly work hard to achieve it" etc. But in practical life, that's the farthest from truth. Rich business, & even political, elite got whatever they got in this world through their networks; not by hard work. Levels of success are constantly changing & bars are constantly rising.

So, for the majority of the world citizenry, they are expected to keep working round the clock, but they will never taste the sweet taste of success (assuming they don't have the right network). That will only drive people to more stress & depression. Then, people are told to not take stress or be depressed. What an utterly moronic advice !!!
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This year ought be a great moment in the history of work, by which I mean there shouldn’t be very much work to do. 85 years ago, John Maynard Keynes predicted that the problem of future generations would be too little rather than too much work: not a bad problem to have. Technological development & compound interest would mean that we in the 21st century would be “only too glad to have the small duties & tasks & routines” of the rich, as paid work would take up an ever diminishing part of our time. We might be needed on the job for 3 hours a day.
 
While Keynes’s prophecy hasn’t come to pass, he was right in a sense: machines can do many things – more all the time – better, cheaper & more efficiently than people can. Algorithms write share reports for the Associated Press with a flat clarity; computer-controlled robot arms bend & weld the bonnets of Minis at the BMW pressings plant in Swindon. But in Swindon, & pretty much everywhere else, the robots’ human designers & repairers aren’t yet on a 15-hour week. Why have machines, & an evermore productive economy, led not to the world Keynes foresaw, in which work is a shrinking part of life, but to one in which work seems to be colonising life?
 
In the past, you could tell what work was partly because it consisted of tasks you wouldn’t do at home, where there are no crops to harvest or assembly lines to man. Economists think of jobs as belonging to 1 of 3 broad sectors: agriculture, industry & services. Agriculture employs very few people today, industry takes on far fewer workers than in the past, while the service sector has nearly doubled in size.
 
In 1948, teaching, nursing, retail, administration and so on employed 44% of the workforce; today, the service sector employs 85% of workers across the UK. This shift has meant 2 things for what work feels like in offices, shops & factories across the country: an upsurge in the sort of jobs that use our emotions instead of our bodies; & the crumbling of the divisions between work & life.
 
Over the last 50 years or so – when, not coincidentally, women have become a permanent fixture in the workplace – jobs have more & more required doing the sort of “women’s work” formerly associated with home life. Work increasingly consists of doing things you already do for love (for want of a better term), not money. Call centres, cafes, homes, boardrooms, classrooms, waiting rooms: working in these places demands caring, smiling, anticipating someone’s feelings or, indeed, changing them.
 
We know there is work behind the relentless cheerfulness we buy along with our morning coffee ... but we don’t often think about what goes into that alacrity. Perhaps we don’t want to be scowled at when ordering a cafe creme, ... but what’s the cost of the manufacture of feeling that, increasingly, we are all required to do?
 
What does work feel like now it has so much to do with feelings or, we might say, the presentation of feelings?
 
Women’s work – “care work” or “affective labour”, as academics often call it – is no longer just for women. The call-centre worker had to be good humoured & reasonable at all times, but also talked of being signed off with depression, of drinking more than he used to, of his son trying to convince him that work was closed today. The creative director in advertising had to leave her young son for several weeks while she shot an ad across 4 continents. She described her work as talking, “from the moment I get in until the moment I go home”. A social media entrepreneur relied on her iPhone calendar to know where she had to be every day & while her tote-bag office could be set up in a park or at a cafe or on a hot desk, she had to be instantly & always available for her employer.
 
For this is another way in which the boundaries between work & “life” have broken down. The working week refuses to get shorter & sometimes seems to have burst its boundaries altogether. Everyone who works in an office feels they must answer emails outside the office too, because jobs are no longer for life & we must constantly, & anxiously, prove ourselves. Work has become both less remunerative – wages are down 8% on 2010 – more pervasive & less secure.
 
Though no one I spoke to yet worked Keynes’s 15-hour week, I did find someone who worked only a 24-hour week, in 2 shifts. Ina, born in Bulgaria, has done sex work from a flat in central London for 5 years. She holds her 2 nights of work apart from the rest of her life: partly because not everyone in her life knows what she does, partly because that’s the way she sees things: “I tend not to take home my work,” she says. “Like even when you work in an office or a restaurant, don’t take it home with you, don’t take the stress with you at home.”

... Whether through smartphones or zero-hours contracts, work has seeped into all the corners of our lives: we need to collectively resist the idea, ... that work is all there is & that workers are all we are. Not-just-workers of the world, unite!

Joanna Biggs is the author of All Day Long: A Portrait of Britain at Work

Monday, May 4, 2015

Job market quality in decline with lower wages & higher self-employment

This article is one in many, saying the same thing that the quality of jobs keeps decreasing all over Canada, & in fact, all over North America & Europe. When the recession started back in 2008, nobody was expecting that the recession will continue on for 7 years & still continuing on. That recession structurally changed the mindset of employers & their hiring practices.

In the meanwhile, the general public kept & still keep upgrading their skills, especially their educational skills, to the point that now the Canadian public has a surplus of designated accountants, MBAs, Masters, engineers, & other professionals. Technology is also doing its fair bit in removing those jobs which require the repetitive kind of work or even easier work, e.g. bookkeeping (quite a few cloud-based services are available for self-employed people to do their own bookkeeping, & hence, bookkeeping profession is going into oblivion).

So, as Benjamin Tal says, a section of the public, especially the "employer" section now has choices in hiring for whatever position they want to fill. Since, they are receiving hundreds of resumes for every position, they are making the criteria harder or just relying on networking, which creates its own set of hurdles for job seekers.

One of these criteria are now employers requiring years of related work experience & university-level education even for an entry-level job. Since, the employers have choices, they are also "bullying" their employees by giving far more work to one employee & making employees feel that they better do what they are given, at the measly salary they are getting, because they are replaceable & there will always be someone who is willing to do their work for the same amount of money.

On top of that, as per one of the reports shown on CBC's National in April 2015, that Canada is creating a lot of positions, but they are mostly part-time & contracts (as this article also says). Why? Because, employers save on paying for benefits, & they still get their work done.

So, the whole lifestyle of the public is on a downhill slope. Incomes are falling. Benefits are decreasing. Hours of work are increasing. Productivity is rising. Competition for a fewer & fewer office jobs are decreasing. Thanks to free trade deals, like NAFTA & TPP, manufacturing will keep flowing out of labour-expensive, developed countries to cheaper-labour developing countries. Not all people can become MBAs & become managers in a decreasing number of companies or not all people can become entrepreneurs, either.

Result: Immigrants who are skilled & mobile will move out of the country (Canada, US, UK, Europe) to wherever they find better opportunities in terms of salary, career advancement, raising a family etc ... essentially, brain drain. People who are not mobile or not skilled have no choice but to stay put & endure whatever conditions they are given. But that has a limit. Eventually, those people will rebel & then, there will be chaos & destruction, as we can see, what's been happening in Greece.
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The Canadian economy continues to create jobs at a fairly steady pace, but questions are mounting over the quality of those new positions.

Several reports have concluded that the country’s job market is not as strong as it looks & now a study from Canadian Imperial Bank of Commerce paints an even worse picture. According to the bank’s analysis, job quality has fallen to its lowest level in more than 2 decades. A CIBC index that measures 25 years worth of data on part-time versus full-time work, paid versus self-employment & compensation trends, has fallen to its lowest level on record.

The Bank of Canada’s new measure of labour market indicators also showed “slack” in the jobs market & it has noted “ongoing labour market challenges” such as a low participation rate among core-aged Canadians. Another report from the Toronto-Dominion Bank last month pointed to more weakness than the unemployment rate suggests.

The trend has implications for the broader economy. A lack of hours along with a prevalence of lower-wage jobs & self-employment underscore why many households are having difficulty shoring up savings & why consumer spending may taper off this year.

As household finances get squeezed, the risk is that debt – already near record levels – could grow further, leaving people more vulnerable to any type of economic shock. “After every recession, [job quality] goes down, but it doesn’t fully catch up. So there is almost a permanent loss every time that there is a shock,” said Benjamin Tal, CIBC’s deputy chief economist. This is why the decline in employment quality “is more structural than cyclical.”

One notable shift is that a smaller portion of the labour market now has higher bargaining power, or high-paying jobs, while a larger segment has lower bargaining power, he said. “This is the main reason why the income gap is rising, which I believe is the number one economic, social issue facing the country in this decade.”

The CIBC index tracks 3 components, all of which are showing a deterioration. The first indicated that the number of part-time positions has risen “much faster” than that of full-time jobs since the 1980s. (Over the past year, though, some of this has reversed as full-time jobs rose faster). Self-employment is another measure, as economists tend to view it as less stable &, on average, lower paying than salaried employment. The number of self-employed workers has been on a “steeper incline” over the past 25 years, & in the past year grew 4 times faster than the number of paid employees, the CIBC report said.
 
On compensation, the bank said low-paying full-time jobs have risen faster than mid-paying jobs over much of the past 2 decades, which in turn have risen more quickly than high-paying jobs. And in the past year “the job-creation gap between low- & high-paying jobs has widened,” with low-wage full-time paid positions rising at twice the pace of high-paying jobs.
 
The retail sector, which tends to be much lower-paying, is the largest source of employment by sector in Canada. It’s also a industry that may soon start to see job losses as Target ... & other retailers such as Sony, Smart Set & Mexx close shop amid fierce competition.
 
Definitions of job quality – & what constitutes “precarious” work – vary. Wilfred Laurier University economics professor Tammy Schirle cautioned against relying too heavily on assumptions that part-time work is necessarily of poorer quality than full-time employment.
 
Dr. Schirle noted that employers who offer flexible work schedules are often praised for accommodating work-life balance for families.

We rally behind startups, innovators & the ambitious small-business owner, & then say the work they’ve created for themselves is substandard?” she said in an interview Thursday. Part-time & self-employment often reflect poor-quality jobs, as does much of full-time employment, but that is not always the case. They are certainly important indicators of what is happening in our labour market, but I’m reluctant to use these as key indicators of job quality.”

It has been a difficult stretch for some job seekers. Going from laid off, to underemployed, to contract work, Richard Vanderbeek, 24, is now looking for a job – again. It’s something he has done 4 times in less than 3 years. He wants to start a career in customer service, but can’t seem to get his foot in the door.

I’ve found that even customer-service jobs, some of them would require university programs & they’re still only offering minimum wage to start,” said Mr. Vanderbeek, who lives in Toronto. “Even with the amount of schooling you have to have to get it, there’s still no real incentive through pay.”

While finding work has been difficult, finding work that pays enough, offers enough hours to offset the cost of living & provides advancement opportunities has been next to impossible. After leaving culinary school unfinished, Mr. Vanderbeek worked at a delicatessen & then a butcher. The deli downsized & eliminated his position, & after 6 months with the butcher, he knew he had to make a change.

I realized that my max earnings I could make was essentially $14 an hour,” Mr. Vanderbeek said. “I had to move on in order to find something that could pay me a little more down the line.”

Federal Employment Minister Pierre Poilievre responded to the CIBC report’s findings with a statement that said Canada’s job creation record is one of the strongest in the Group of Seven.

Given the ongoing uncertainty in the global economy, it is important that our government continue to keep taxes low for families & job creators,” he said.
 
Mr. Tal, at CIBC, says the situation shows a mismatch in the labour market, where “we have many educated people are compromising on contract jobs, on self-employment jobs, low-paying jobs because they don’t have the skill-set that those high-paying jobs need. And that’s why their bargaining power isn’t as powerful.”
 
We do need the young people to be a bit more practical about what they do, in terms of field of studies.”